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Your Basket: 0 items | YOUR ACCOUNT | HELP & CONTACT
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OFFICIAL retailer of designer urban hip hop clothing by Akademiks, ECKO, Ed Hardy, G-Unit, LRG, Phat Farm, RocaWear, and many others
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The UK’s Largest Designer Urban & Hip Hop Clothing Retailer!
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Frequently Asked Questions |
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General |
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| Q: |
How do I place an order? |
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YuKKa is an online retailer of urban fashion goods, therefore all items you see online are available to purchase immediately. Simply view the item you wish to purchase, select an appropriate size and click on "add to basket" - Follow the instructions shown online to complete your purchase.
Please note that in order to purchase from us you will need to pay by either credit/debit card or PayPal. |
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Do you have a catalogue |
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Unfortunately at this time Yukka does not print a catalogue. Due to the nature of items we
offer stock changes daily and is updated online at www.yukka.co.uk. Please resgiter with us in
order to be kept up to date with the latest arrivals. We also have news feeds for products and site
news which you can subscribe to. |
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| Q: |
Do you have a Shop? |
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No, At this time we do have any physical stores, we are a UK based Internet Retailer. We do
however deliver to most countries. |
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Can I Contact you by Phone? |
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We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently. Corresponding via e-mail has a lower cost to us than a call centre, and we have built this lower cost into our prices passing the savings on to you. If you have a query regarding an order with us then please click on the "customer support" link at the top of this page.
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| Q: |
Do you do wholesale? |
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No we do not, we are a retailer and sell directly to our retail customers only.
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Tax |
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All product prices shown on Yukka include VAT at the prevailing rate which is currently 17.5%.
All goods are dispatched with a VAT invoice for your records. |
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Delivery and Shipping Info |
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| Q: |
Can I pick up my order from your warehouse? |
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Unfortunately it is not possible to pick up orders from our warehouse. |
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| Q: |
Do I have to pay import charges? |
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Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. |
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Can you leave the delivery at an agreed hiding place? |
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No, Delivery can only be made to the address supplied when placing the order and requires a signature on receipt.
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| Q: |
Can someone else sign for my delivery? |
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Yes, anyone at the specified delivery address can sign for the goods.
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| Q: |
Do you to deliver to P.O. Box addresses. |
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No, we do not delivery to any form of Post Office Box. |
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I’m not going to be in when you deliver my parcel. What will happen? |
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The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.
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| Q: |
I need to ship my first order with YuKKa to another address |
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As standard we are unable to do this, however if you can provide us proof of the billing address used in your transaction in the form of a photo-id (passport or driving license), then we have no problem shipping to an alternate address (This applies to UK customers only).
PLEASE NOTE: Due to our prompt processing times we are unable to guarantee that your email/fax to us will be reviewed in time to amend your shipping address. We therefore advise that you email at least 24hrs before placing orders with proof of billing address in order to increase chances of address being amended.
Please either email or fax a copy of your cleary viewable identification, along with your order number and alternate delivery address so that we can make the necessary adjustments to your order for you.
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| Q: |
I've only received part of my order, what's happened? |
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In most cases when certain items are temporarily out of stock, or are despatched from alternate locations (personalised goods) then YuKKa will despatch your order in several parts. Should an item in your order be out of stock we will go ahead and despatch the rest of your order and at the same time contact you regarding the out of stock item, which you can choose to exchange for another item or alternatively qualify for a refund. We DO NOT charge customers additional postage costs for wanting to change an out of stock item to something else. |
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Payment |
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| Q: |
What cards do you accept? |
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YuKKa accepts all the major credit/debit cards in addition to payments via PayPal. |
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Can I pay by any other method? |
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We only presently accept payment via Credit/Debit card and PayPal, therefore we DO NOT accept:
- Postal Orders
- Cheques
- Bank transfer
Or any other payment method unless otherwise mentioned. |
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Is it safe to order online? |
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We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:
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Authentification – this assures your browser that your data is being sent to the correct computer server, and that the server is secure
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Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server
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Data Integrity – this checks the data being transferred to ensure it has not been altered
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| Q: |
When Will I be Charged? |
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When you reach the final billing page and submit your order we will immediately contact your bank/card issuer for authorisation to take payment from your account,
If the payment is authorised, you will receive an e-mail within a few minutes confirming the details of your order.
If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order we will contact to clarify the issue in question.
If the payment is not authorised by your bank or card issuer, you will be advised so online and asked to contact your bank.
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| Q: |
Does Yukka store/keep my credit/debit card information? |
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No. We use 128 bit SSL encryption to accept payment at checkout via Protx & HSBC, our
payment processosr, however as soon as payment is processed your credit card information is
disposed of and never retained. |
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| Q: |
You've charged me more than the price shown on my invoice |
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Please note that we only charge you the price shown on the checkout pages and your
invoices. We are a UK based company with a .co.uk domain and list all our prices in UK
Sterling (Hence the '£' symbol) if you are not a resident of the UK or are paying from a
bank account not located in the UK then you will be charged at the current worldwide
exchange rare - this is not dictated by Yukka but by your own bank based on current world
rates.
To view current approximate exchange rates please visit www.xe.com. Additionally we have a
currency conversion
tool in
the top right hand side of each page on Yukka, selecting your national flag will display the
relevant currency converted price next to the UK sterling price in brackets. Please notes that
these converted rates are approximate and on the conservative side.
Finaly for clarification here are the most commonly used currencies on Yukka:
£ - UK Sterling
$ - US Dollar
€ - Euros
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Product Questions |
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Will you be getting any more in? |
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Unfortunately some items will be out of stock or be removed from the site altogether if discontinued, however for very popular items we do our very best to restock as soon as possible. Tip – We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.
Customer support staff are unable to email you specifically with regards to when a particular item is back in stock, however please look out for this feature being added to the site very soon. |
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I need more information about a product |
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We try to include as much info as possible in our item pages, however if you do need more info please click on the "Request more info" link located on each item page to view previous questions answered or to ask for more information. |
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I saw this item in an advert but cannot find it on your site |
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This means that the product is temporarily out of stock or has been discontinued. Tip – We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.
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| Q: |
The product I ordered is now reduced. Can you refund me the difference? |
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Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
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| Q: |
How do I know if an item will fit me? |
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All clothing items have measurements listed of all available sizes for a given product. Simply scroll down to the bottom of the description to check which size is right for you. |
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Order Questions.... |
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| Q: |
I've just placed an order, can I change it? |
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This will depend on the status of your order. Please check your order information by logging into your account to find out the status of your order. If you order is either in a 'queue' or in "not finished' then it may be possible to amend your order.
There should be no problem changing the size or colour of your item, however if you want to upgrade your shipping method or add new items we will send you a link allowing you to cover the additional cost.
Amendments can be made by logging into customer support here, clicking on "Request Support" and completing the support form. It is imperative that you include your order number along with your description of amendments to be made.
Please note: Due to the nature of our operation it may be possible that your order is processed before we receive or view your request. If this is the case then you will need to return your order back to us should you need to change an item.
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Can I cancel my order? |
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This will depend on the status of your order. Please check your order information by logging into your account to find out the status of your order. If you order is either in a 'queue' or is "not finished' then it may be possible to cancel your order.
Cancellations can be made by logging into customer support here, clicking on "Request Support" and completing the support form. It is imperative that you include your order number along with your description of amendments to be made.
Please note: Due to the nature of our operation it may be possible that your order is processed before we receive or view your request. If this is the case then you will need to return your order back to us should you need to change or refund an item.
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| Q: |
I need to change the delivery address of my order |
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This will depend on the status of your order and your account with us. If your order is presently either Queued or Not Finished then this may be possible, however YuKKa only ships to alternate addresses once one successful has already been placed with us. (If you are a first time visitor and you still want to ship your order to an alternate address we require proof of your billing address in the form of a photo-id (driving license or passport), faxed or emailed to us.)
To define an alternate shipping address login customer support here, click on "Request Support" and complete the shown support form. It is imperative that you include your order number along with your alternate delivery address, which must be in the same country as your registered billing address.. |
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I need to return/exchange an item |
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Please refer to our returns guide HERE. |
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| Q: |
How long will it take to refund me? |
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Please allow upto 14 working days for a refund/exchange to be processed from the date we
receive your returned package. Most returns are typically processed within less than half this
time period. |
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| Q: |
Do I have to pay for return postage? |
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If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods |
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| Q: |
Do you refund the delivery charges for returned orders? |
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Delivery charges are non-refundable. |
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