Returning Your Goods
YUKKA RETURNS & EXCHANGES
If you are not satisfied with your items you may return them to us within 14 days of receipt, you can exchange your item within a period of 28 days from receipt of your order.
Extended Christmas Returns
For returns extending into January over and above our normal returns terms a credit note will be offered for future purchases unless goods are faulty.
For Exchanges or Credit Vouchers
We will happily swap your item over for another. We can exchange to items/sizes shown online.
Exchanges will incur a reshipping fee of £2.50 (Our standard delivery charge)
A voucher/credit note can also be offered so you can shop online at your own pleasure.
For Refunds
Buyers are responsible for all return costs, we recommend that you use a trackable service depending on your item value.
Original postage costs are non refundable, orders which originally qualified for free shipping will be refunded minus postal fees.
Refunds will only be provided for faulty goods or due to incorrect product being dispatched. For other reasons a replacement or credit voucher will be provided.
For Defective or Incorrect Items
We endeavor to maintain high levels of quality in our service and products, however in the event that the item you received is either damaged or incorrect we will happily provide an exchange to a item and will cover reasonable return shipping costs upto 1st class recorded delivery. Please follow the returns guide detailed below and please state the reason for your return when completing our online returns form.
HOW TO RETURN YOUR ITEM:
Making a return or exchange is easy. All you need to do is send the items to the following address:
Yukka Streetwear
Order [Insert Order Number]
Unit 1 , Lister Mills
Heaton Road, Bradford
BD94SH
Please clearly quote order number, your name, contact number and the size you want in exchange. Without these details it will be difficult for us to serve you quicker.
Our Returns Terms & Conditions
Please package your item as securely as is was sent (hats should not be squashed/creased, tags should still be appended, items should not have been worn, etc). – Should your item arrive in a condition which is deemed unsaleable your return will be declined. Goods claimed to be damaged and without original appended tags may also be declined.
Non-returnable items include: DVD’s, CD’s, customised clothing and accessories, Earrings and any other sealed item.
Yukka cannot be held responsible for a returned package until it has reached us. We advise to send goods back via recorded delivery and to keep a copy of the receipt with tracking information as we cannot be held responsible for items missplaced in post by RoyalMail or any other courier.
Original shipping charges are non-refundable for unwanted goods.
These terms and conditions do not affect your statutory rights
